Technical Support

Please note these digital templates do not come with individual support on how to use them.

If you have a problem receiving your file/s, please complete the contact form or email

Frequently Asked Questions

Are the prices Australian Dollars?

Yes.  All prices listed are Australian Dollars.

I have ordered two of the same digitals by mistake, can I get a refund?

Yes, only if it is on the same order.  Please contact us using the contact form above and provide your order number.

Please ensure you order carefully as all sales are final.

Are the digitals refundable?

No.  All sales are final.

I am unable to access My Account.

If your password is not working you can reset it via the forgot password feature at login.

Step 1

Step 2

How do I receive and download my purchases?

All products are digital and will delivered online as a downloadable.

If you log in to your account prior to each purchase, you will be able to easily access your purchases via My Account > Downloads.  We do not guarantee that your files will be stored in this location, therefore it is your responsibility to download and save the files.

If you check out as a guest, the download link will be sent to your emails (please check your junk folder) and will NOT be saved to your account.


How do I download previous orders from the old website?

The old website is now obsolete and previous orders are no longer available to access.

If for any reason you have lost a previous order, please email for assistance.  You will be required to send proof of purchase.


What software do I need to install these products?

It is your responsibility to ensure you have the correct software and skill to download and use these products.

Can I show use these products for my clients photography?

These digital images are for the use of photography purposes direct to private photography clients only.

Can I resell, share or transfer the products?

No.  All uses other than for the use of private photography must be requested and permitted by Luisa Dunn Photography in writing.  Please submit your request to