CONTACT

Technical Support

Please note these digital templates do not come with individual support on how to use them.

If you have a problem receiving your file/s, please complete the contact form or email admin@luisadunnphotographyshop.com

Frequently Asked Questions

I am unable to access My Account.

If your password is not working you can reset it via the forgot password feature at login.

Step 1

Step 2

I have ordered two of the same digitals by mistake, can I get a refund?

Yes, only if it is on the same order.  Please contact us using the contact form above and provide your order number.

Please ensure you order carefully as all sales are final.

Are the digitals refundable?

No.  All sales are final.

How do I receive my purchases?

All products are digital and will delivered online as a downloadable.

The Perfect Posie™ and it’s accessories will be sent via mail domestic and international, please refer to the The Perfect Posie™ page.

How do I download my purchases?

If you purchased digitals with an existing or new account, then you can access all your files by clicking My Account > Downloads. We do not guarantee that your files will be stored in this location, therefore it is your responsibility to download and save the files.

How do I download previous orders from the old website?

The old website is now obsolete and previous orders are no longer available to access.

If for any reason you have lost a previous order, please email cari@luisadunnphotography.com.au for assistance.  You will be required to send proof of purchase.

 

What software do I need to install these products?

It is your responsibility to ensure you have the correct software and skill to download and use these products.

Can I show use these products for my clients photography?

These digital images are for the use of photography purposes direct to private photography clients only.

Can I resell, share or transfer the products?

No.  All uses other than for the use of private photography must be requested and permitted by Luisa Dunn Photography in writing.  Please submit your request to cari@luisadunnphotography.com.au